Training on ‘Excellence in Customer Service Management’ for all Assistant Officers of NSU

Institutional Quality Assurance Cell (IQAC) organized an intensive training program on ‘Excellence in Customer Service Management’ for Assistant Officers of NSU on 20^th & 31^st July, 2022 respectively at the SBE Dean’s Conference Room of NSU.

A total number of 100 participants from various departments of NSU were selected for this intensive training program. The training was facilitated by a professional trainer, Ms. Parveen S. Huda, Managing Director & Lead Trainer of Consulting, Research & Gateway (CnRG). Starting with a brief icebreaking session, she eventually discussed several topics such as: importance of service excellence, ways to adapt growth mindset, relationship building for customer service excellence, emotional aspects of customer service and value of customer service excellence. The training was conducted in two slots with four separate batches each day. The sessions were interactive and the participants enjoyed and learned a lot throughout the training program. They thanked IQAC for organizing this type of training and suggested to arrange similar trainings in future. Participants were awarded with certificates after successful completion of the training programs.