Training on ‘Excellence in Customer Service Management’ for Officers of NSU
Institutional Quality Assurance Cell (IQAC) organized an intensive training program on ‘Excellence in Customer Service Management’ for Officers of NSU on 30th August, 2022 at the SEPS & SHLS Dean’s Conference Room of NSU.
A total number of 25 Officers from various administrative departments of NSU were selected for this intensive training program. The training was facilitated by a professional trainer, Ms. Parveen S. Huda, Managing Director & Lead Trainer of Consulting, Research & Gateway (CnRG). Starting with a brief icebreaking session, she eventually discussed several topics such as: importance of service excellence to delight customers, importance of effective communication for excellence, managing time and adaptability and value of developing customer-oriented leadership culture. The training was conducted in two slots in two separate batches. There was a question and answer session towards the end of the session. The participants were awarded with certificates after successful completion of the training program.